The hospitality industry is a broad category of fields within the service industry that includes lodging, food and drink service, event planning, theme parks, transportation, cruise line, traveling, airline and additional fields within the tourism industry.
The hospitality industry is an industry that depends on the availability of leisure time and disposable income. A hospitality unit consists of multiple groups such as facility maintenance and direct operations.
Hospitality industry concentrates on customer’s satisfaction by creating good services and products that will meet their needs. This is a very competitive industry since there can be various types of product and service such as the diversity of cuisine, dining options, drive-through option, variety of beverage, different hotel’s themes, etc. Therefore, it is important for service providers to establish a good relationship with customers, so that they will come back for more.